Privacy Policy

This Privacy Policy applies to Oscar's On The Yarra and outlines how we collect, use, disclose, and manage personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth)

1. Collection of Personal Information

We collect personal information from guests and visitors in various ways, including:

- When making a reservation or booking accommodation through our online portal.

- When booking catered events or conferences in our dining room.

- When subscribing to our newsletter via our website or social media channels.

- When purchasing gift vouchers through our website.

The types of personal information we may collect include:

- Name, contact details, and address.

- Payment information for reservations, events, or purchases.

- Dietary preferences or special requirements for catered events.

- Information provided voluntarily, such as feedback or survey responses.

2. Use of Personal Information

We may use the personal information we collect for the following purposes:

- To provide accommodation, dining, and event services.

- To process reservations, bookings, and payments.

- To communicate with guests regarding their bookings or inquiries.

- To send newsletters, promotions, or marketing communications, where consent has been obtained.

- To manage our relationship with guests and improve our services.

- To comply with legal obligations.

3. Disclosure of Personal Information

We may disclose personal information to third parties for the purposes outlined above, including:

- Service providers who assist us in operating our business, such as payment processors, email service providers, and marketing platforms.

- Legal and regulatory authorities as required by law.

- Third-party vendors for the fulfillment of gift voucher purchases.

- Our CRM and marketing service provider, Hubspot, for managing guest communications and marketing activities.

We take reasonable steps to ensure that third parties handle personal information in accordance with applicable privacy laws.

4. Data Security

We are committed to protecting the security of personal information and take reasonable measures to prevent unauthorized access, disclosure, or modification. This includes implementing appropriate technical and organizational measures.

5. Access and Correction

Guests may request access to the personal information we hold about them or request corrections if necessary. We will respond to such requests in accordance with the APPs.

6. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance user experience and analyze website traffic. By using our website, you consent to the use of cookies as described in our Cookie Policy.

7. Opt-Out

Guests may opt out of receiving marketing communications from us at any time by following the instructions provided in our communications or by contacting us directly.

8. Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage guests to review this Policy periodically for any updates.

9. Contact Us

If you have any questions or concerns about our Privacy Policy or the handling of your personal information, please contact us at info@oscarsontheyarra.com.au.